Business Development Manager, Restaurant & Coffee Group

We are partnering with a well-established and highly regarded UK hospitality group, seeking an experienced and forward-thinking Business Development Manager. This role will be instrumental in expanding the corporate catering customer base and forging long-term partnerships across various industries.

Key Responsibilities of the Business Development Manager

- Developing and nurturing relationships across multiple sectors to drive growth in the corporate catering division and establish long-term partnerships.

- Leading the preparation and presentation of proposals to secure new business opportunities and enhance existing partnerships.

- Collaborating with the Ecommerce, Product, and Marketing teams to ensure digital features such as order-ahead and loyalty programmes are tailored to meet customer needs.

- Staying informed of industry trends, technological advancements, and competitor activity to ensure the brand delivers an exceptional customer experience.

- Working closely with internal teams and external partners to ensure the seamless delivery of online promises through in-store execution.

- Collaborating with the Ecommerce Operations Manager to forecast trends and ensure optimal customer experience, particularly during peak periods.

- Regularly communicating progress and performance updates to senior leadership and relevant teams across the organisation.

- Partnering with the Head of Digital Marketing and Ecommerce Product Manager to ensure effective online merchandising and alignment with marketing strategies.

- Adopting a strategic approach to business development by planning and implementing operational and technical changes to drive business improvement.

Candidate Profile:

- Proven experience in business development or account management, ideally within the food, retail, hospitality, B2B, or similar consumer-facing industries.

- Familiarity with delivery aggregators.

- Strong understanding of online customer journeys with a focus on optimising and improving digital channels.

- Experience managing service contracts and collaborating with agencies.

- A proactive self-starter, capable of setting goals and driving performance in partnership with the Head of Ecommerce.

- Excellent collaboration skills with experience working in cross-functional teams.

- Comfortable working in an evolving and fast-paced environment, with the ability to remain adaptable and manage ambiguity effectively.

- High levels of accountability and responsibility, demonstrating a positive and solutions-focused mindset.

This is a unique opportunity to join a fast-growing brand, playing a key role in driving digital innovation and business growth.