OPS MANAGER

Start: ASAP

Languages : FLEMISH (NON NEGOTIABLE) and English

I am looking for an Operations Manager for a One of a kind co-living space in the hearth of Antwerp.

You would be responsible for overseeing day-to-day operations, creating a positive living experience for residents, and maintaining efficient, high-quality services at all times.

What would your day look like:

Key Responsibilities

Operational Management:

Manage daily operations, including property maintenance, cleanliness, security, and resident support.Ensure a high standard of service across all facilities (common areas, co-working spaces, kitchens, etc.).Coordinate with vendors for maintenance, cleaning, and repairs.

Resident Experience:

Develop and implement programs and events to foster community engagement.Act as the primary point of contact for residents, addressing any questions, requests, or complaints.Conduct regular check-ins and surveys to understand resident satisfaction and areas for improvement.

Team Leadership:

supervise on-site staff such as maintenance, cleaning, and community managers.Conduct regular training to maintain high service standards.Manage schedules and ensure adequate staffing.

Financial Oversight:

Assist in budgeting, forecasting, and tracking expenses to ensure cost efficiency.Monitor occupancy rates, work with sales and marketing teams to fill vacancies, and contribute to pricing strategies.Negotiate and manage vendor contracts to optimize costs.

Health and Safety Compliance:

Ensure that the property adheres to all local health and safety regulations.Implement and oversee emergency protocols and regularly train staff on safety procedures.

Required Skills & Qualifications

Experience in property management, hospitality, or operations, ideally in a co-living, co-working, or similar community-oriented environment.Leadership and team management abilities.Customer service focus with strong communication and interpersonal skills.Budget management experience, including expense tracking and vendor negotiations.Familiarity with health and safety regulations and emergency procedures.Flexibility and problem-solving skills for handling varied and unpredictable issues.