Administration Support Apprenticeship (Level 3)

Key Tasks (tasks vary within teams)

Office support - arrange meetings and events, photocopying, dealing with incoming/outgoing post, filing Customers - help in dealing with customer enquiries on the telephone, face to face and email Financial - assist with the processing of invoices and charges ICT support - data inputting, maintain electronic record systems Stock control - monitoring and re-ordering Produce routine basic information in response to a request Manage small projects

Training:
You will attend a local training provider, usually on day release, to gain a Level 3 qualification in administration Attend an apprentice induction Gain a health & safety qualification Attend enrichment activities to enhance your knowledge eg interview techniques, health & wellbeing, finance, disability awareness Have the chance to attend marketing events and also take part in activities during National Apprenticeship Week

Training Outcome:
Gain a Level 3 Administrator Apprenticeship 2 years work experience in the public sector Personal support to seek employment 4 months from the apprenticeship ending

The Apprenticeship programme has a high retention rate, as there are many opportunities to gain employment, within the Council, at the end of the apprenticeship.

Employer Description:
Wakefield Council is a local authority who provides many services to the citizens of Wakefield and the surrounding district. We are an ambitious, high achieving and low spending council, delivering value for money through efficiency and innovation. Continuous improvements to our high quality services means we need to employ talented and dedicated individuals to support our existing workforce.

Working Hours :
The working week is usually: Monday to Thursday - 8.30am - 5.00pm Friday - 8.30am - 4.30pm Flexible working scheme/hybrid working is sometimes available.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Resilience