Kia Parts/Service Advisor Apprentice - Ipswich

As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside experienced Kia Parts and Service teams.

Some of your day-to-day duties will include: 

Customer contact Taking customer bookings and scheduling services and repairs Communicating the customers' work and faults to the vehicle technicians Handling customer complaints Advice and guidance for vehicle care and warranty retention and warranty claim Sales/advice for accessories and modifications Collating information for CSI

Training:

The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:

One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby) One workplace visit face-to-face with their dedicated Skills Coach One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor One 1:1 teaching session with their dedicated Skills Coach via virtual classroom

Please note that accommodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme (if required). 

Training Outcome:
A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership

Employer Description:
With a successful history of growth and development, Marshall Motor Group is a forward-thinking and ambitious company that is dedicated to the growth and we are proud that our network has grown into one of the largest in the UK. Marshall was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 6th largest motor retail group (AM100 11/23). We operate 143 franchise stores representing 24 manufacturer car, van, truck and bike brands across 34 counties in England. Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are as passionate about our people as we are about our cars, vans, trucks and bikes.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays (to be confirmed).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative