Customer Service Apprentice

The role is based in one of our busy high street premises and involves lots of customer interaction and giving them advice on the products & services we specialise in. It is ideally suited to someone looking for a customer related career.

Duties:

The job involves interaction with customers visiting the premises with duties to include:

Dealing with customer enquiries mainly face to face but also via telephone and email Ensuring excellent customer service is delivered during the enquiry process Replenishing stock levels in the shop Ensuring the shop is kept clean and tidy at all times so it is an inviting place for customers to visit Resolving any customer complaints received or escalating the issue to the Manager To assist customers with product information Work with management to keep up-to-date product knowledge There will be some occasions when you will be handling customer payments – full training will be given

Training:
On the job training delivered by the employer Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3 Allocation of an apprenticeship delivery coach who will carry out regular training Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop Identify, track and support 6 hours off the job training activities Quarterly formal progress review meetings, identifying learning achievements and next steps

Training Outcome:
There is an opportunity that upon successful completion of the apprenticeship there could be a permanent position in the company

Employer Description:
Cash Exchange are an established high street company specialising in cash loans, foreign exchange, retail sales through high street premises of products purchased from both individuals and other businesses.

Working Hours :
5 Days a week. 9.30am to 6.00pm. Shop is open Monday to Saturday so if working Saturday they will have a day off in the week.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative