L4 Applications Support Analyst apprentice - Reading

Work as part of the wider FSP Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients. Support and manage incidents and service requests. Produce technical, and ‘end-user friendly’ knowledge guidance & documentation. Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients. Contribute to initiatives and share knowledge as part of the FSP technical community. Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power Platform, and Dynamics 365, as well as working with some other bespoke applications.

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Applications Support Lead standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0

You will:

Learn on the job alongside receiving external training and coaching. Develop experience across multiple projects, clients, and sectors. Broaden your understanding across key application support specialisms, such as: Providing advice, training, and support on technology applications. Rolling out upgrades and new technologies internally and with customers. Providing Change Management support. Implementing additions to support functions. Assisting with planning of IT projects.

Training Outcome:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified Applications Support Lead. It is incredibly important to us that everyone has a meaningful and successful career during their journey with FSP.

Employer Description:
FSP are a leading enterprise-level digital evolution and cyber security consultancy. We enable peak performance, cultural cohesion and business growth through technology by adopting a comprehensive approach to strategy and creating viable, sustainable, and resilient digital futures for organisations and their teams. At the heart of everything we do is our unwavering commitment to the evolution of organisations and their people. We work in partnership with our clients, helping them to become responsive, engaged and supremely equipped for a successful future, blending high-quality business and technology delivery with a dedication to exceptional client experience. Behind this commitment is a dedicated employee-first strategy, built around our organisation’s core values. We are proud to be a multi award-winning workplace, most notably recognised by Best Companies™ as #1 Best Company To Work For in the UK, Tech and the South East in 2023.

Working Hours :
Monday - Friday, 9am - 5.30pm. 1 hour lunch break.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Passion for technology,Up to date with new technology,Willing to learn,Research skills,Commitment to quality of work,Commitment to mutual success,Proactive approach,Interpersonal skills