Apprentice Customer Service Assistant

Office Receptionist duties:

Reception:

Providing a warm welcome to all. Dealing with telephone and face to face enquiries in an efficient and professional manner and providing hospitality for visitors To maintain the security and safeguarding of the school by controlling access and ensuring the completion of relevant procedures i.e signing in, issuing of identification badges To look after the school office and reception area ensuring that they are welcoming and tidy

General administration:

To undertake general office duties e.g. telephone calls, emails, ensuring that all messages are dealt with in a timely and accurate fashion and, where relevant, relayed to colleagues promptly; dealing with incoming and outgoing post, maintaining the school diary, recording minutes of meetings, co-ordinating school dinner orders, liaising with the kitchen/parents, co-ordination of school visits, etc.

Compliance, Data Management and Statutory Returns:

To assist with the maintenance and update of the school Management Information System (Scholarpack) and other online data storage, including producing reports when required Ensure statutory returns are completed in a timely and accurate manner

Admissions, Attendance and Safeguarding:

To record pupil absences daily from parents Administrate user access on SchoolPing, Safeguard, GDPR and National College To assist with school admissions administration, under the direction of the Bursar To provide admin support to the Headteacher, governors and other teachers, as required

Marketing, publicity and communications:

To update and maintain the school website, prepare newsletter and other publicity Support the school’s use of Office 365, Teams etc; ensuring there are efficient internal communications

Health and Safety:

To act as Appointed Person for first-aid To be a fire warden/marshal

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard Regular workshops and visits to the workplace from an allocated College assessor

Training Outcome:
Ashcombe is part of the Kaleidoscope Multi Academy Trust which offers the potential to work across any of the other six schools should the need arise

Employer Description:
Ashcombe School office is an exciting and dynamic place to work. Our staff, families and children are extremely proud of their school We believe it’s a privilege to be part of this community. We have recently had a brand new £6 million extension built adding to our school making it a modern and spacious place to work.

Working Hours :
Monday - Friday, 9.30am - 4.30pm. 1 hour lunch break, coffee breaks to fit in with colleagues. Term Time Only

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience