Apprentice Receptionist and Telephonist

To support the telephonist for patients contacting the service via the single point of access telephone line Support with booking appointments and dealing with patients queries and book patient appointments to suit individual needs, While understanding how to make the most effective use of clinic time Assist with the development of an efficient and friendly reception service within Sexual Health Services, including outlying clinics To answer telephone calls promptly and politely and receiving patients and visitors in a friendly and professional manner Assist with non-clinical advice and information on outpatient procedures, appointments and clinic arrangements

Training Outcome:

On completion of the apprenticeship, the successful applicant may have the opportunity to apply to substantive posts within the Trust and as well as the possibility to enrol on to higher apprenticeships.

Employer Description:
Gloucestershire Health and Care NHS Foundation Trust was formed in October 2019. This followed the merger of 2gether NHS Foundation Trust and Gloucestershire Care Service NHS Trust, to provide joined up physical health, mental health and learning disability services. The Learning and Development Team provides a wide range of learning opportunities for staff working for the Trust (c 5000 staff) and to a number of partner organisations including Social Care, private & voluntary organisations.

Working Hours :
Monday to Friday - There may be requirements to work outside of the standard hours. Shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience