Customer Service apprentice

Maintain and develop relationships with new and existing customers via outbound telephone calls, emails, Microsoft teams and site visits on occasions Respond to inbound leads via phone and email Provide outstanding Customer Service and ensure all leads are followed up on a regular basis via email or phone Build and present written quotes to customers which you have engaged with Achieve the KPI’s and sales targets which are set out by management Organise and manage workload Work in a team environment, where advice/ideas are discussed between each other, building a strong platform for future sales Taking part in meeting sessions for the benefit of yourself and the sales team

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

No weekly release day in to college One workshop per month in college Assessor will visit workplace every 4-6 weeks  All assignments will be set and uploaded to our CRM system (Aptem)

Training Outcome:
Potential permenent position within the company upon successful completion of the apprenticeship

Employer Description:
At RSM Environmental, we provide reliable fuel services and EV solutions to organisations across the UK. As industry leaders, we’re committed to delivering high quality service that you can trust. Our team of experienced engineers help our customers keep their operations running smoothly. We offer reliable support across all aspects of stored fuel management and EV solutions, from emergency spill response to routine maintenance and testing, we’ll help ensure your business can operate efficiently with minimal risk.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Patience