Business Administration Apprenticeship

As a Service Administrator you will: 

Manage a variety of incoming calls from a wide range of different customers. Respond to inbound customer enquiries in a timely, professional and courteous manner.  Listen attentively to customer or engineer concerns, identify the root cause of their issues.  Provide accurate and helpful information to resolve customer questions and problems efficiently.  Booking in engineers planned work.  Updating notes on CAFM system. Updating notes or certificates on customer portals. 

Training:

You will be required to attend classes at Kidderminster College one day a week to achieve the level 3 Business Administration Apprenticeship Standard qualification.

Training Outcome:

Progression with company to co-ordinator, senior co-ordinator, there would be various opportunties. 

Employer Description:
Installation and maintenance on all Fire and Security panels/devices. Our coverage is mainly West Midlands based, but we do have customers with sites throughout the UK including Scotland and Wales.

Working Hours :
Monday to Friday, shifts will either be 8am - 4pm or 9am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Confident,Positive Attitude