Customer Service Advisor Apprentice

Make a positive impact on every customer by providing exceptional levels of customer service, dealing with queries through various channels such as phone and web chat Makes empowered decisions to find solutions which take into account the balance between the customer and business needs, and achieving customer retention and future loyalty Ensures every customer has the opportunity to maximise the use of all BA products, services and ancillaries Takes personal responsibility to maximise customer satisfaction Keeps up to date with policies and products using the resources available in order to support the delivery of service and selling excellence Motivated and focused to achieve individual, team and company targets and goals Handle all customer contacts in an efficient timely manner

Training:

Customer Service Practitioner Level 2.

 

Training Outcome:

There are opportunities for career progression across the global engagement centres from customer service support, team leader roles or progression to other areas of the organisation.

Employer Description:
At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Now, we’re looking to build on this spirit and passion to make tomorrow even better. If you’re made the same way as us, discover how great it feels to connect Britain with the world, and the world with Britain like no one else.

Working Hours :
Willing to work shifts covering 8:00am - 20:15pm, 7 days a week and across 365 days a year. A fixed roster for the period of your apprenticeship.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience