Kia Customer Service Parts Advisor Apprenticeship - West Sussex

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

Safe storage of parts Handling, storing, and receiving stock Processing payments Following company procedures Identifying, sourcing, and ordering parts Monitoring and solving customer problems/enquiries and processing customers' orders

The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face-to-face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.

Training:
Customer Service Specialist Level 3 Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An Apprentice’s training includes:

Industry-recognised Level 2 Customer Service Practitioner Standard qualification Functional Skills in maths and English (if required)

Training Outcome:
A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership Prospects are endless, by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in

Employer Description:
We are a local, family-run business with almost 50 years of experience; specialising in used vehicles of all makes and models. If you have a particular vehicle you are looking for, please ask one of our helpful team and we will endeavour to find something suitable for you. Previously occupied by our sister branch 'Loughborough Kia', our small showroom in mountsorrel is very well equipped to help with all of your used car needs; with main dealer experience in an independent setting we can offer you the best possible service with great value.

Working Hours :
Monday - Friday, 09:00am - 05:00pm. May include some Saturdays. Breaks to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills