Level 2 Customer Service Apprenticeship

• Give customers a positive impression of themselves
• Maintain a safe, hygienic and clean working environment
• Work effectively as part of the customer service team
• Serve food & drinks at the table
• Clear and clean the tables and chairs
• Receive, reconcile and return Newspapers and Magazines.
• Maintain the Newspaper and Magazine Stock
• Learn the art of Making and serving Coffee and Tea
• Learn how to maintain and clean the Coffee Machine
• Keep up to date with new products, menus and promotions
• Help to maintain our social media platform
• Assist with setting up the outside patio area
• Use the Point of Sale System
• Learn to bake
• Learn to cook
• Put into practice lessons from basic food hygiene course
• Put into practive lessons from allergen awareness course
• Carry out a first aid course

 

 

Training Outcome:

Following succesfull completion of level 2 then level 3 would be offered providing a pathway to assistant manager of the store in the future.

Employer Description:
The successful applicant will benefit from • A friendly environment, working alongside passionate team members • Christmas Day and New Year’s Day off every year • Ample Free On site Parking • Finishing before 2:30 most days • Opportunities to learn how to bake • Opportunities to learn how to cook • Barista Training • Training in Food Hygiene and Allergy Awareness • An industry standard accredited apprenticeship managed by JCT

Working Hours :
Your working week will start at 9am and generally finish at 2pm Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Patience