Kia Parts/Service Advisor Apprentice - Washington
As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside experienced Kia Parts and Service teams.
Some of your day-to-day duties will include:
Customer contact Taking customer bookings and scheduling services and repairs Communicating the customers' work and faults to the vehicle technicians Handling customer complaints Advice and guidance for vehicle care and warranty retention and warranty claim Sales/advice for accessories and modifications Collating information for CSITraining:
The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby) One workplace visit face-to-face with their dedicated Skills Coach One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor One 1:1 teaching session with their dedicated Skills Coach via virtual classroomPlease note that accommodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme (if required).
Training Outcome:
A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership
Employer Description:
Birchwood want employees to come to work and be their best selves, which is why our values Team Spirt, Commitment, Passion, Respect and Fun are really important. We believe in these values as they underpin our policies, business objectives and provide an anchor and reference point for all things that happen in the Company. These core values support our vision, shape the culture and help Birchwood in their decision-making processes. We understand that by having engaged employees we enable them to provide higher levels of customer service than our competitors. It is not all about work we also have fun! We believe in supporting both local and national charities with events throughout the year. An opportunity for employees to show their creative side as well as for the whole Birchwood family to gather together and have fun.
Working Hours :
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays (to be confirmed).
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative