Apprentice Service Technician Engineer

What You'll Do:

Customer Support: Diagnose and assist customers with faults over the phone, aiming to resolve issues without needing an engineer's visit. Service Management: Record all activities in our service management system, with an exciting transition to SAP in early 2025. Machine Repairs: Repair machines returned by our mobile engineer team and create Technical Bulletins to share knowledge. Equipment Preparation: Prepare new equipment from Sales Orders, including individual machines and large rollouts, loading software, and configuring. Software Testing: Test new software releases, report issues, and upgrade machines to the latest versions. Camera Calibration: Calibrate NSC2 cameras returned from customer sites for use on M5/M7 machines. Technical Support: Provide telephone and email support to mobile and site-based engineers for all technical queries.

We may close this ad early if we receive many suitable applications. 

Training:

Further training to include:

Health & Safety Company compliance Digital Screen and Equipment Microsoft Office 365

You'll be studying at the Innovation & Technology Centre on the Chaffron Way Campus at Milton Keynes College towards your Mechatronics Maintenance Technician Apprenticeship.

Throughout your apprenticeship you'll get:

Expert mentors / trainers who will guide you through your apprenticeship Hands-on learning, who will give you real-world feedback Modern facilities with ample access to tech equipment and resources and much more!

Training Outcome:
Gain valuable skills and experience that will set you up for a successful career. as a Field or Site Engineer, or Product Specialist.

Employer Description:
GDGB Cur​​rency Technology is the largest subsidiary within the CTCS Europe Region and supplies a range of solutions, products and services across the whole of the UK and Republic of Ireland cash cycles.  Our hardware and software solutions are used throughout the central, commercial and retail banking sectors and we are the recognised partner of choice for our best in breed service portfolio.  We are extremely customer focussed and have an innovative and technically creative approach to ensure our customers' needs are met, and exceeded wherever possible.  Our customers recognise that we have SecurityTech and 'best value' at our core, and we are well placed for continued success across the physical and digital market areas. 

Working Hours :
Day shift either 08:00 to 16:00 or 08:30 to 16:30.

Skills:
Communication skills,Problem solving skills