Business Administration Apprentice - Performance and Support team

You’ll be part of Thurrock Council's Performance and Support team to provide support to Performance & Support Team in the provision of services including land charges, building control and planning. 

The Business Administration Apprentice will support the team to:

To process (including scanning, saving and indexing) applications within statutory time limits. (training will be available) Maintain and monitor information retained on a variety of software systems Undertake in the production and circulation of letters, emails and other documentation Respond to requests (by telephone, letter, email and in person) for information in a clear, accurate, polite and prompt fashion Help manage the team’s filing and record keeping and contribute to the maintenance of records on current applications, using both paper based and computer-based systems, including inputting and extracting information via a personal computer  Respond to straight forward requests, including researching records and other information sources, as necessary by accessing information from software and/or by liaising with officers Retrieve visitors, ensuring they are appropriately dealt with and help with the booking of rooms for meetings To attend meetings and briefings when required and provide the appropriate feedback, including taking minutes and distributing them accordingly Validate applications and carry out local land charges searches. Any other duties required with the general level of responsibility of this post

Training:
You will study towards the level 3 Business Administration Apprenticeship and will be practising the skills learned in your day to day job Study will take place at South Essex College who are based in New Road Grays. However, training will be mostly delivered online. A tutor will be allocated to you to support you throughout your qualification and meet with you regularly online You will be allocated 6 hours per week for off-the-job training. This will be within your paid working hours. These hours can be spread across the week and will be agreed between yourself, line manager and tutor Functional Skills in English and maths if required

Training Outcome:
This apprenticeship prepares you for a variety of roles involving Business Administration. At the end of your apprenticeship, you will be supported to apply for suitable vacancies (subject to availability). 

Employer Description:
Our vision – An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future. Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome. We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

Working Hours :
Example - Monday to Thursday 8.45am - 5.15pm and Friday 8.45am - 4.45pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative