IT Apprentice

Provide a professional, reliable and communicative service to all departments at the Society, ensuring a timely response, the appropriate prioritisation of calls and a suitable resolution Escalate any issues or problems that need attention to the relevant support agent. If a serious issue occurs, inform the Head of IT Perform regular checks on all Comms room-based equipment to ensure it is in an acceptable working order.  Log any issues found within the IT helpdesk and manage their resolution Administer critical background administrative applications, including Active Directory, Sophos Anti-Virus, and others Work closely with external support organisations and contract staff to ensure that issues are prioritised correctly and adequately resolved, that we receive a timely response and that best practices and service levels are adhered to To carry out any other IT-related duties as required by the Head of IT

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
• Learn on-premise and cloud-enabled technologies and services
• Learn technical content that aligns to and is relevant to employers and the market
• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
• Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell

Training Outcome:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Employer Description:
Epilepsy Society is a world-leading centre for research, advocacy and care.  We were established in 1892 and provide cutting edge research and treatments for thousands of people across the UK whose seizures cannot be controlled with current treatment options. We make sure the voices of people with epilepsy are heard at government level and have recently had a new law introduced to protect people with epilepsy from internet trolls on social media. We also provide 24-hour person-centred care for people with the most complex epilepsy and learning disabilities, ensuring that everyone can lead as full a life as possible.

Working Hours :
All details will be confirmed at interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Logical,Non judgemental