Business Administration Apprentice

Develop an understanding of the Revenues Services.  Develop an understanding of all departments within Publica and actively engage in working together to improve our services within our organisation.  To successfully deal with customer enquiries efficiently and effectively through face to face, telephone and email.  To use multiple IT systems to manage and resolve enquiries and record details accurately.  General office administration including photocopying, scanning and data entry.  To forward enquiries to the appropriate service or organisation and liaise with external customers. To effectively communicate with Officers, Senior members of staff and Councilors. Successfully complete the Business Administration Apprenticeship within 24 months.  Attend any additional training that is deemed necessary for the efficient delivery of the role.

Training:

Business Administrator L3 apprenticeship standard

Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.

Training Outcome:

There will be the potential for further opportunities and for future development with us.

Employer Description:
First and foremost Publica is a partnership of four councils delivering more locally by working together. Publica is a not-for-profit Teckal company owned by Cotswold, Forest of Dean, and West Oxfordshire District Councils and Cheltenham Borough Council. The councils work together through Publica to share skills and resources which enables us to deliver more for local communities, residents and businesses.

Working Hours :
Monday to Friday 8:45am till 5pm with a 51 min lunch break (37 hours)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Ability to multi-task,Ability to learn new skills