IT Apprenticeship

Solving network connectivity issues using remote systems Managing service tickets and customer requests Answering telephone and email support requests Communicating with customers Completing the initial diagnosis of support cases and network events and either resolving to the customers satisfaction using documented processes and procedures or escalating as necessary Setting up core routers

Training:

As an L3 IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

Employer Description:
To enable successful digital transformation by changing the way organisations procure and manage network connectivity, through innovative software and a sophisticated service delivery model.

Working Hours :
Monday – Friday 08:00am – 17:00pm or 09:00am – 18:00pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Able to work to deadlines