Apprentice Logistics Operational Advisor

Answering customer calls, liaising with service partners for queries in an efficient and timely manner. Ensuring the delivery of a quality customer experience on each and every communication. Communicating with suppliers to give our customer relevant updates and information. Understanding the customer's needs and requirements and adapting an appropriate approach accordingly. Responding to all calls and emails in a timely manner and to a high standard. Booking on jobs. Assisting customers with the company website. Liaising with drivers. Giving support to the Director and sales staff as needed. Assisting with all health and safety. Be proactive under pressure, show initiative in finding solutions for customers. Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do. An option to get involved in sales.

Training:
Full International Freight Forwarding Apprenticeship with delivery in the work place, no attendance at college will be needed.

Training Outcome:
Possible full time employment on successful completion of the apprenticeship. 

Employer Description:
An established but expanding logistics business based in West Kent (Tonbridge). We take pride ourselves on offering a high level of customer service with a positive attitude towards our work and are now actively looking for a motivated, eager individual to join us as Apprentice logistics operational advisor in Tonbridge, Kent. This is an exciting opportunity for someone who is looking to go into the transport industry.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Patience