IT Support Assistant Apprentice

The following are the core responsibilities of the Apprentice. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Provide day-to-day hands-on resolution of users IT problems and issues which affect any aspect of the organisation’s information systems Keep IT Helpdesk tickets updated in the management information system (Sentinel) Perform daily operational tasks and carry out any appropriate follow up actions with guidance from the IT Support Technician Ensure that resources are deployed as required, such as laptops, docking stations and AV/VC equipment Deliver user training for new and existing IT systems as directed by the IT Support Technician or Head of Corporate Services Escalate IT Helpdesk tickets that are recurrent or require longer term or specialist attention to improve service quality and reliability to the IT Support Technician

Training:
IT Solutions Technician Level 3 Apprenticeship Standard

Training Outcome:
May lead to permanent position once the apprenticeship has successfully been completed

Employer Description:
St. Luke’s Hospice is a charity providing compassionate palliative and end of life care to people whose illnesses are no longer curable. We deliver care to ensure dignity and empower people to make the choices they want; from the moment they are diagnosed.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. 30 minutes lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Patience