Sales Administrator Apprentice

Your duties will include:

Receiving and processing sales orders over the telephone and from a shared inbox Answer telephone queries from customers relating to price, stock levels or delivery issues Verifying orders, including customer’s personal information and payment details whilst conforming within GDPR guidelines Issue proforma invoices Expedite orders through internal liaison when new stock arrives Contacting customers by phone or email to answer queries and obtain missing information Ensure customer pricing is up to date on Sage Ensure customer information is up to date on Sage and the CRM system Take part in product training and keep up to date with new products Contribute towards departmental KPI’s Directing feedback from customers to relevant departments Supporting the sales department with other administrative tasks where required Support the external Regional Sales Managers with administrative tasks Keep procedures up to date Carry out general administration duties related to a busy customer experience department Encourage and engage in cross teamworking and support

Training:

Business Administrator Standard Level 3. Workplace delivery. 

Training Outcome:

Potential position upon completion of the apprenticeship. 

Employer Description:
Lakes is an award-winning manufacturer of innovative showering spaces. Established in 1986, we’re an independent family business with a strong reputation for quality, first-class customer service, speed of delivery and innovative solutions. Lakes is a Carbon Neutral Plus organisation, and the first company in the sector to achieve the Carbon Footprint Standard in March 2019.

Working Hours :
8.30am- 5.00pm Mon-Thurs 8.30am-4.30pm Fri

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills