Business Administration Apprentice – National Foundation for Retired Service Animals (NFRSA)

Your responsibilities will include:

Gain a deep understanding of the NFRSA’s purpose, activities, values, and future ambitions Communicate effectively with a range of NFRSA stakeholders, including the NFRSA core team, our network of volunteers, donors, sponsors, fundraisers, suppliers and our members and owners of retired service animals Maintain up-to-date records, using a range of administrative systems, including hard copy filing systems, spreadsheets, databases and Office 365 products Process online merchandise sales and prepare and dispatch to customers in a timely manner Analyse available data to identify trends and identify areas for improving the fundraising performance of the NFRSA Assist in the creation of newsletters, social media communications and campaigns Carry out regular audits of NFRSA stock levels to ensure they are sufficient, identifying when more is required Contribute to the planning and organisation of NFRSA events, including managing resources required, organising logistics and briefing volunteers on what is required Review the NFRSA website to ensure content is both accurate and up-to-date, producing suggestions for changes, where required Provide administrative support to NFRSA Management Committee and Trustee meetings, producing accurate minutes for distribution

Training:

Although the majority of training will take place at the employer's premises, there will be occasional attendance required at Cirencester College.

Training Outcome:

Successful completion of the apprenticeship could lead to a permanent role as Business Manager.

 

Employer Description:
The National Foundation for Retired Service Animals (NFRSA) is a registered charity (1200949) supporting retired dogs and horses from the police, fire, prison, national crime agency, NHS, and border force services by helping with medical and veterinary bills, which inevitably occur as they get older. When serving dogs and horses careers end, the financial support they have enjoyed whilst working, including food, kennels or stables, medical and veterinary requirements, training and equipment also comes to an end. Unfortunately, affordable insurance is almost impossible to find due to their age and training. This is obviously a worry for handlers who have their own financial obligations, and medical bills can become a real challenge. As is widely acknowledged, the relationship between a handler and their working partner is second to none, and it is unthinkable the pair may be broken up due to financial pressure. Unfortunately, this does happen, and it causes great distress for the handlers, their families, and of course the animals themselves. The NFRSA is there to help to ensure these wonderful animals can stay where they belong, with the families they love, as the years advance. It’s the least they deserve when they’ve devoted most of their lives to keeping us, the public, safe. Since its formation in 2022, the NFRSA has provided in excess of £100K of support to retired service animals. Our job, quite simply, is to ‘Protect Our Protectors’.

Working Hours :
Working hours are Monday – Friday, start 9am with variable hours over 4 to 5 days a week. 30 hours per week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Ability to multi-task