IT Service Desk Analyst Apprentice (Fittleworth Medical Ltd)

Setting up new PC’s, installing, configuring and supporting computer hardware, software, operating systems and applications. Setting up new users to the network and de-activating leavers. Logging support requests and managing the ticketing system. Coordinating tests and troubleshooting with internal customers to resolve technical faults, and where necessary providing training and advice. Producing and maintaining IT statistics, reports, checklists and other documentation as required. Assist in the upkeep and maintenance of IT inventory. To set up, maintain, and organise repairs for various computing, audio, visual and telephone equipment. To maintain high standards of computer security and safety in line with the Company’s IT Procedure. Taking ownership of and working proactively on support queries; developing the skills to complete resolution of incidents where possible. Escalating any issues to second line support where necessary. Support and assist in other areas of the IT Team as required on an ad-hoc basis. Continually look for, and suggest, ways we can improve the service we provide to the wider business. Actively promote Fittleworth to internal and external customers, carrying out all duties in an efficient, professional and courteous manner. Establish and maintain effective working relationships with co-workers, supervisors and external contacts. Demonstrate the Fittleworth Way Values within the business at all times. Professional Development. Throughout the 18-month contract to work towards obtaining Level 3 ICT Qualification. Attend any further training as required. Regularly maintain and update a personal CPD.

Training Outcome:

The opportunity may offer a permanent role upon completion of the apprenticeship depending on performance.

Employer Description:
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe the immutable principles of our business.

Working Hours :
Monday to Friday, 08:45am – 17:15pm.

Skills:
Communication skills,Problem solving skills,Good computer literacy,Microsoft Word, Office & Excel,Microsoft Outlook,Troubleshooting skills,Logical & analytical thinker,Strong numerical skills,An effective collaborator,Interpersonal skills,Ambitious,Positive team player,Can do attitude,Customer focused,Self motivated,Ability to take ownership,Able to use initiative,Personal integrity,Professionalism