Apprentice Medical Receptionist
Description of Role: A Medical Receptionist is the first point of contact for patients when they either come to surgery or, on many occasions, when they telephone. It is the role of the receptionist to help patients obtain the best service from the surgery and to ensure the smooth running of the surgeries for the Doctors and other clinical members of the team.
Main Duties and Responsibilities:
* Reception duties during surgeries and clinics
* Answering telephone and face to face enquiries
* Booking, cancelling and amending appointments
* Retrieving and filing medical records
* Scanning hospital letters onto the computer
* Taking requests for home visits as per Practice Protocol
* Taking and passing messages to Doctors and other Primary Health Care Team members as per the Practice Protocol
* Completing administrative forms
* Inputting and retrieving information from the computer
* Issuing repeat prescriptions
* Booking ambulances
* Liaison with outside agencies
* Chaperoning patients
* Preparing consultation rooms for surgeries
* Testing Urine, when no Doctor or Nurse is available, after receiving the necessary training
* Assisting patients on the nebuliser, after receiving the necessary training
* Follow COVID-19 policies and procedures
*Any other tasks which may become necessary to improve patient care as a result of changes in the NHS, or as a result of the introduction of new technology.
Training:
Customer Service Practitioner Level 2 Functional Skills in English and mathematics (if not exempt) Off-the-job training to develop Knowledge, Skills and Behaviours (KSB's)
Training Outcome:
Full time position considered following successful completion of the apprenticeship process and based on company finances at the time.
Employer Description:
Fearnhead Cross Medical Practice based in Warrington a busy community practice. Working across 2 sites, our Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare. We offer a wide variety of medical services.
Working Hours :
Monday to Friday between the hours of 7.45am-6.30pm - rota
Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Non judgemental,Organisation skills,Patience,Team working