Business Development Co-ordinator Apprentice

To administer the HETA adult training programmes; arranging dates, venues and quotations. Taking bookings, taking payments and dealing with enquiries from training delegates, sending out training packs and joining instructions and ensuring arrangements for refreshments and any other requirements are dealt with prior, during and after the training has been delivered at all times adhering to the company quality procedures. Effectively and efficiently answer telephone calls and direct them to their destination without delay. Dealing with visitors/learners to the centres, their queries and questions, in an efficient manner, always in a way that positively affects customers’ perception or call/visit experience of HETA. Process inbound sales enquiries to include updating company systems, reserving places through the website, and taking payment. Register and certificate learners attending adult upskill courses including compliance with Regulatory Awarding Organisation requirements. Coordinate the content and distribution of HETA course certificates. Update and distribute the upskilling course calendar and update the company website accordingly. Working with external agencies and associate trainers as requested. Produce course material in a timely manner and to the standard required. Coordinate external print runs of course material and ensure stock levels are maintained. Take responsibility for HN recruitment including producing training proposals, chasing payment and providing the learner with onboarding details as appropriate. To effectively use a variety of software programmes to produce range of documents and databases, which includes logging information on to the PICs database where required and maintaining detailed and accurate records. Provide communication systems by identifying organisational needs, evaluating options and ensuring HETA remains visible and contactable at all times to our external clients and customers. Complete projects by organising and coordinating information and requirements. Planning, arranging and meeting schedules and monitoring results, including course occupancy. Establish and maintain effective working relationships with management, co-workers, learners, companies and the general public. Communicate and liaise verbally and in writing between customer/ suppliers/ visitors/ enquirers and staff, and interpret and respond clearly and effectively to spoken requests over the phone, or in person and to verbal and written instructions. Adhere to stated policies and procedures relating to health and safety, and quality management that apply to the role. Interpret instructions and issues arising, and then implement actions, according to administrative policies and procedures, i.e. customer complaints or course enquiries. Arrange and participate in meetings, team events, staff meetings, and open days/events. This includes the taking of minutes when requested by management. Arrange and organise (or assist with) events to promote HETA, HETA apprentices and HETA achievements, to include effective communication with all the stakeholders of the event ensuring all the relevant information is passed on and understood.

Training:

Level 3 Apprenticeship in Business Administration consisting of:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment. 

Training Outcome:
After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
Humberside Engineering Training Association HETA is a rapidly expanding Group Training Association (GTA) with training centres in Hull, Stallingborough and Scunthorpe. HETA provide training to Level 3 & 4 engineering apprentices, higher education and upskilling courses for over 300 of our client companies. HETA are proud to work with some of the biggest names in engineering and manufacturing, working together we support the growth of engineering training locally, regionally and nationally.

Working Hours :
Monday to Thursday, 8.00am - 4:15pm. Friday, 8.00am - 4.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience