IT Support Apprentice

Main Duties And Responsibilities

Supervision of the classroom:

To provide support services to teaching staff in organising requirements for their work and ensuring all equipment, materials and technologies are ready for lessons/project work. To prepare, design and deliver teaching aids to support IT tutors as required. To assist in the maintenance of safety standards in the Academy, as per the planned maintenance schedule and as directed by the Manager. To support the development and delivery of Computer networks, Cyber security and Software development. To ensure IT equipment is maintained correctly. To organise equipment for lessons to students undertaking IT qualifications/exams. To undertake such other tasks relevant to the work of the IT or the needs of the Academy as they may arise. To assist the tutor in small groups of students with the completion of IT work. To work in the classroom with teachers, assisting any students who require additional support e.g. support students to perform onsite analysis, diagnosis, and resolution of computer hardware problems and recommend and implement corrective solutions. Keeping external customers informed of the progress of their projects and support the Director in developing new business opportunities. Support the team in the adoption and implementation of community initiatives in line with the business values.

Staff share/Administration/Business/Hr/Recruitment:

To contribute to the overall ethos/work/aims of the Academy. To participate in training and other learning activities and performance development as required. To actively participate in duties deemed essential for the needs of the business, such as supporting the Director with exam invigilation. To establish constructive relationships and communicate with other agencies/professionals. To attend and participate in regular meetings.

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Possibility of a permanent position upon the completion of the apprenticeship.

Employer Description:
We provide teaching and consultancy services to businesses and individuals in the North East. With over 40 years combined experience in managing and delivering IT training, we have the best resources to help you get what you or your business needs to continue growing.

Working Hours :
Monday - Friday, 9:00AM - 5:00PM (inclusive of a 30 minute, unpaid lunch break).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative