Counter Fraud Apprentice (J2501)

Principal Duties:

Log all fraud referrals received by the Counter Fraud Team Review and pass any relevant fraud referrals to the Fraud and Error Service, Department for Work and Pensions Provide help and support with the National Fraud Initiative (NFI) Conduct daily checks on the Discretionary Crisis Fund (DCF) applications Help check information held on Rochdale Borough Council systems, in respect of the recovery of Fraud Financial Penalties issued Help coordinate and support proactive work the Counter Fraud Team may undertake Deal with customer telephone and e-mail enquiries in a courteous and professional manner, including fraud referrals from internal and external sources Deal with Data Protection requests from other enforcement bodies

Secondary Duties:

To participate in Council programmes of in-service training as a trainee and when required as a trainer facilitator To undertake such other duties and responsibilities of an equivalent nature as may be determined from time to time by the Service Head (or nominated representative) in consultation with the postholder (and if he/she so wishes, with his/her Trade Union representative) To carry out the duties and responsibilities of the job with due regard to all Council policies and procedures including Data Protection, Equal Opportunities and Health and Safety

Training:
Business Administrator Level 3 Apprenticeship Standard Apprenticeship learning will take place in the workplace and at Rochdale Training one day per month

Training Outcome:
Progression is offered to the correct candidate

Employer Description:
Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.

Working Hours :
Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Creative