IT Service Desk Apprentice

Triage incoming technical support incidents, requests, and changes. Management of assigned tickets in a timely fashion. Provide updates, ensure ongoing customer communication is maintained. Provide excellent customer service Work with other internal and 3rd party teams Contribute to service desk incidents through to completion. Work alone and as part of a team. Work effectively on the service desk system, keeping all tickets fully updated in real time. Possible on-site visits as a representative of the team to resolve a technical incident. Along with any other duties.

Training:
This is a workbased apprenticeship L3 Information communications technician Apprenticeship Standard

Training Outcome:

After the apprenticeship there may be an opportunity of moving onto 1st line with continued in-house training to potentially move up the support ladder. Possible additional qualification opportunities in line with company policies. 
 

Employer Description:
Fexco Property Services Group consists of 4 property management brands. We work with 8 out of the 10 top UK developers and we currently manage a portfolio of 90,000+ properties. Collectively, there are 12 regional offices across England & Wales supported by in-house teams which manage Admin & Finance, HR, H&S, Marketing & Communications and Legal & Compliance, so you’ll be joining a well-established and growing group.

Working Hours :
8.45am - 5.15pm Monday – Friday includes 1 hour unpaid lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Good keyboard skills,Eager to learn,Self-motivated