IT Helpdesk Technician Apprentice

Use our Ticketing System to work on and resolve helpdesk tickets & service requests and escalate to senior helpdesk engineer if required Monitor background systems to ensure client devices, servers and networks are working correctly and secure Liaise with third-party suppliers, working between them and the client to troubleshoot and resolve issues Maintain up-to-date documentation of any changes, logins or other critical information. Review remote monitoring & Management (RMM) dashboard and apply remediation actions as indicated by our processes Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue

Training:

Why choose our Microsoft Data Essentials apprenticeship?

QA’s Microsoft Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace. Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth.

QA's Microsoft Data Essentials Level 3 apprentice will learn to:

Source, format and present data securely, using Microsoft Excel, Power BI and SQL Analyse structured and unstructured data to support business outcomes Blend data from multiple sources as directed Communicate outcomes appropriate to the audience Apply legal and ethical principles when manipulating data QA’s Microsoft Data Essential Level 3 apprenticeship programme enables your organisation to: Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights Create and develop analysts for the modern workplace by reskilling your existing talent, or hiring new entry-level talent. QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions

Tools and technologies learned: Apprentices will learn to use Microsoft Power BI, Excel and SQL Azure.

Training Outcome:

On completion of apprenticeship; possible offer of full-time role with company, and opportunity to progress onto further qualifications.

Employer Description:
Datasystems (Midlands) Limited are an IT Managed Service Provider (MSP) based in Cannock, Staffordshire, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services. We are a forward-thinking company with a growth mindset, seeking an apprentice to join the team in providing excellent IT remote support to our clients.

Working Hours :
All details will be confirmed at interview.

Skills:
Communication skills,IT skills,Attention to detail,Team working,Non judgemental