Brand Ambassador Apprenticeship
Programme: Customer Service Practitioner Level 2
Salary: £18,000 annually + plus £250 per quarter bonus plus £1000 after completing apprenticeship
As the UK’s largest Renault dealer group, Brayley's Renault have dealerships nationwide covering the latest Renault ranges, servicing and a wide selection of quality and used cars.
As a Renault Brand Ambassador Apprentice, you will need to be organised, professional, knowledgeable, enthusiastic and well presented, as the working environment can be quite competitive and demanding as the focus is always on maximising every opportunity.
As a Brand Ambassador apprentice you will work your way into a sales executive role, with the key responsibilities being:
- Obtain and retain Certificate in General Insurance for the Motor Industry
- Ensure the West Way Sales Experience is delivered to every customer as detailed in Sales Processes/NSSW and constantly improve working methods and standards
- Maintain good relationships with customers by meeting and exceeding their expectations in order to meet the highest level of customer satisfaction.
- Actively prospect and follow up every sales opportunity using CA-A and telephone prospecting systems
- Sell an agreed volume of new cars per period of time
- Achieve the individual volume/profit objectives set by the Sales Manager
- Pursue and achieve incremental sales and profit opportunities through the sale of Finance, Warranty, Insurance, Service Plans, Options and Accessory sales
- Conduct accurate and fair appraisals of all vehicles presented for part exchange
- Develop and maintain comprehensive product knowledge in respect of all Renault vehicles, dealership prices, current promotions, Consumer offers, funding, taxation of vehicles and relevant legislation
- Participate in planning sales campaigns and promotions to maximise sales (as required)
- Make sure the showroom is clean and tidy and always meets West Way standards
- Handle all administrative requirements of the position (e.g. paperwork, plans, reports and the maintenance of an accurate customer database-Contact Advantage)
- Complete any other appropriate sales activities as specified by the Sales Manager
- Operate a showroom rota to cover required opening hours, including Saturdays, Sundays and Bank Holidays
Training:
As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2
On successful completion, you will receive:
• Level 2 in Customer Service
• Level 1 Functional Skills in English & Maths (if required)
Training Outcome:
There are plenty of opportunities to progress within Brayley's after you complete your apprenticeship.
Employer Description:
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile.
Working Hours :
40 hours per week, days and shifts to be confirmed which may include evening and weekend work
Skills:
Attention to detail,Communication skills,Enthusiasm to learn,Motivated,Organisation skills,Passionate,Team working