Nottingham College IT Apprentice

·        To support the IT Customer service team leader in ensuring that SLAs and KPI targets are being met

·        To support the IT Customer service team leader to implement and continuously improve incident management, problem management and request fulfilment processes to ensure a consistent high-quality service to all end users

·        To increase the number of incidents that can be resolved first-time using the tools available such as remote diagnostic over the phone and automations

·        Apply Problem solving skills to IT issues or tricky incidents raised with the service desk and provide support in person when necessary

·        Support the team with leveraging on historic data and ITIL industry best practices to create knowledge base articles

·        Support the roll out of upgrades or new hardware, systems, or applications

·        To ensure requests are appropriately owned and managed across all IT teams to provide an excellent customer service and satisfaction

·        Be innovative in all aspects of service delivery in accordance with organisational values; be a role model of our values.

Training:
Information communications technician / Institute for Apprenticeships and Technical Education Information Communication Technician Level 3 This apprenticeship is based in the workplace, you might have to attend college for exams

Training Outcome:
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship

Employer Description:
Nottingham College is one of the largest further education and higher education colleges in the United Kingdom. Based in the city of Nottingham in England, it provides education and training from pre-entry through to university-degree level at its 10 centres in the city and around Nottinghamshire.

Working Hours :
Monday - Friday - 9:00am - 17:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience