Medical Reception / Care Navigator Apprentice

This is a varied and interesting role covering all aspects of medical reception and administration duties using an internal system, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including doctors and nurses.

As part of the apprenticeship, full training will be provided to undertake the role which will include but is not limited to:

Making appointments and dealing with queries Prescription requests Handling incoming and outgoing post Greeting and directing patients and visitors Inputting and extracting information from the practice computer system Preparing the consulting rooms prior to surgery and tidying the rooms after surgery Actioning internal tasks on a daily basis Data inputting

This is an excellent opportunity to learn the knowledge, skills and behaviours required to work in the NHS and further your career within the service.

Training:

The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship.

If you have not achieved a GCSE grade 4 (C) in English and maths or equivalent, you will be required to complete Functional Skills Level 2 in English and maths.

As part of the Level 2 Customer Service apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence.

End-Point Assessment (EPA):

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.

This includes:

Practical Observation Professional Discussion Apprenticeship Showcase

Training Outcome:

With experience and further training, you could become an administration manager, office manager or GP practice manager.

You could also move into roles in finance or HR within the NHS.

Employer Description:
The practice was originally founded in the 1920's by Dr Archie Harris, when the surgery was then to be found at 20a Dudley Street, a semi-detached dwelling, with Dr Harris living next door. Through the decades the practice has grown from a single handed GP practice to a practice with 7 GP's and approximately 11,000 patients at present. The practice is within a purpose built health centre located near to the town centre.

Working Hours :
Pelham Medical is open 8am until 8pm Monday, Wednesday, Thursday and Friday, 8am to 6.30pm on Thursday, and 9am until 5pm Saturday. Hours will vary between these times on a rotational basis (TBC).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience