IT Apprenticeship

Assist with user account creation, password resets, and access permissions using Active Directory Provide basic training and create user-friendly documentation to help users solve common technical issues independently Support service level agreements (SLAs) and handle escalations using the ticketing system, ensuring adherence to ITIL best practices Deliver IT support via remote access tools (e.g., TeamViewer) and in-person, resolving issues related to hardware, software, and network connectivity Diagnose and resolve technical issues with desktops, laptops, printers, and software applications (e.g., Microsoft Office, Business Central, Microsoft 365) Assist with hardware upgrades, replacements, and inventory tracking of IT assets Support network troubleshooting, including Wi-Fi, VPNs, and ensuring robust network security Automate updates, manage group policies and deploy security patches using tools like PowerShell scripting Gain experience in cloud computing platforms such as Cisco Meraki, Ubiquiti, and Microsoft 365

Training:

Duration: 12 Months and up to 3 Months End Point Assessment.

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

In this role you will work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

Employer Description:
At Independent Forgings and Alloys, they pride themselves on being a leading provider of high-integrity forged products for global premium quality markets. With nearly 225 years of heritage in metalworking, they've built a reputation for technical excellence, innovation, and customer-focused flexibility. Their products are used in critical industries such as Aerospace, Military & Defence, Oil and Gas, Power Generation, and Industrial Processing. As an independent company, they offer a unique, agile approach to meeting the evolving demands of their customers.

Working Hours :
Monday - Thursday 8:15am to 4:30pm, Friday 8:15am to 4:00pm.

Skills:
Communication skills,Logical,Team working,Initiative