Apprentice Domiciliary Care Administrator
MAIN DUTIES AND KEY RESPONSIBILITIES
Ø To represent the company in a professional manner, and to understand and focus on the company’s vision.
Ø To maintain confidentiality at all times.
Ø To develop and maintain effective recording of administrative processes, every call must be logged and details are crucial.
Ø To be able to implement and maintain recording and reporting systems in line with company requirements.
Ø To be able to prioritise and organise your own workload effectively.
Ø Responsible for ensuring effective communication with service stakeholders including but not limited to care and support workers, ensuring they are adhering to high standards.
Ø Build and Maintain a close working relationship with your Care Manager and Care Co-ordinator to plan the service effectively.
Ø Conduct as required one to one discussion with Care Workers highlighting any ongoing issues to management.
Ø Professionally liaise with Family, Next of Kin, GP’s, Social Workers, Local Authority Commissioners, Care Quality Commission and other Health Professionals at all times.
Ø To monitor and evaluate Care Workers as part of a routine approach to regular supervision, in response to particular concerns, or as directed otherwise.
Ø To support Care Workers in their role through providing guidance where necessary.
Ø To ensure that all care staff receive the necessary support in a way that is culturally and ethnically sensitive and reflects their needs in relation to their age, gender, sexuality, social class, disability and / or religious belief.
Ø To ensure all relevant communication records are uploaded to the Company Computer Software Programme and Care Hub.
Ø To present the company in a professional manner at all times, on the telephone, face to face or in written communications.
Ø Ensure telephones are answered professionally and in accordance with Company Policy.
Ø Acting in a calm and professional manner when responding to emergencies.
Ø Participate in a variety of quality monitoring methods, including postal and telephone surveys, evaluating staff and service user satisfaction.
Ø Complete and monitor the electronic MAR charts dashboard and take any action from findings. Report further to the relevant person.
Ø Monitor and input relevant entries within our Company Computer Software and Care Hub, analyse for trends and where identified, report to the line manager.
Ø To apply good practice and report any/all suspicion of abuse of any kind.
Ø To undertake duties appropriate to the scope of the position as maybe required from time to time.
Ø Understand and follow hazard and reporting procedures.
Training:
On-the-job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and Mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off-the-job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
Training Outcome:
Business Administration.
Proceeding to Social Care Management.
Employer Description:
Thornhill Heath Care is an independent provider of Home (Domiciliary) Care to people living at home. Our passion and focus are providing high-quality person-cantered care, treating all our Service Users with dignity and respect, and ensuring their safety, health and well-being.
Working Hours :
Monday to Friday between 9.00am to 5.00pm.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience