Reception & Customer Service Apprentice

To support the Reception & Customer Services team in providing a comprehensive reception and information service to all external and internal customers and ensure that details of all enquiries are captured on the College’s enquiry system, complying with General Data Protection Regulations, and that all information requests are fulfilled.

To provide an effective first point of contact for all internal and external stakeholders

To provide an information service and access to the specialist teams within the College, as well as signposting to external support agencies

To ensure that all enquiry details are collected and maintained in line with College procedures and the General Data Protection Regulations

To ensure e-mails for the generic College account are responded to within 24 working hours.

To manage the VIP parking area, including communicating with visitors and liaising with the Estates team to ensure reserved parking spaces are managed effectively

To manage the presentation and the functionality of the reception, information and visitors’ area, ensuring high standards

To assist the Events & Schools Liaison team with the running of all recruitment, student celebration and corporate events and in representing and promoting the College at external events/exhibitions. This may require attendance at College, or external venues for additional evenings or weekend work

To liaise with other College departments and maintain a flexible approach at all times

Undertake such other duties commensurate with the grade of the post as may reasonably be required and you will be required to be trained to administer first aid, if necessary

Training:
In this role, you will be required to undertake the Level 2 Customer Service Practitioner Apprenticeship, which is combined with additional business administration units The training will be delivered in the workplace through assessment visits On completion of the programme, you will complete an End Point Assessment The delivery of training will take 12 months with an additional 3 months added to complete the end point assessment Functional Skills in maths and English, if required

Training Outcome:
On successful completion of the apprenticeship, you will have the opportunity to progress onto another apprenticeship programme or apply for a permanent admin position

Employer Description:
At City College Plymouth, one of the country’s largest providers of quality education and training, we are going through a period of transition to enable us to propel education into the future. We pride ourselves on delivering a learning environment and organisational culture that impacts positively on the health, wellbeing and sustainability of our community and enables all our students and staff to achieve their full potential. City College Plymouth is home to thousands of bright and enthusiastic students and 650 talented and experienced staff. You will be joining a college that is proud of its culture, where our core values of Respect, Ownership and Integrity are there to nurture and support a passion for teaching and learning, enriching our community through knowledge, experience and skills enabling every student to be the best they can be. City College Plymouth is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The College is an equal opportunities employer.

Working Hours :
Monday- Friday Hours TBC

Skills:
Communication skills,IT skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Non judgemental,Patience