Customer Service Apprenticeship - Level 2 - Contract Vehicle Recovery Scheme (CVRS)

The CVRS department provides a service to the organisation and public in response to the management of all vehicles which have been recovered across County Durham and Darlington. The roles will assist in providing a high level of customer service support and administration tasks within the department, working with a number of different partner agencies.

Durham Constabulary are particularly keen to receive applications from candidates who can evidence excellent communication skills and are able to demonstrate their initiative, professionalism, and the highest levels of integrity.

Customer Service Apprentices will receive appropriate training and guidance to undertake the full range of Customer Service and Administration duties which will include:

Producing general correspondence, emails, reports, and statistical information using a range of IT software packages Receiving, sorting and distribution of mail and deliveries Retrieving and presenting data using the Force ICT systems Providing a customer focused service and responding to enquiries from internal and external customers including the general public Maintaining and operating an efficient and effective record keeping and filing system, ensuring they are updated, and items stored, disposed of and retrieved when appropriate Managing and supporting diary events, arranging, and servicing meetings Supporting other team members and colleagues

Training:
You will be provided protected learning/study time in the workplace to complete your Level 2 Customer Service Practitioner portfolio and any associated qualifications/assessments

Training Outcome:
On successful completion of the apprenticeship, the right candidate will be encouraged to apply for roles within Durham Constabulary

Employer Description:
Durham Constabulary is committed to delivering excellent policing to inspire confidence in victims and our communities around the clock: neighbourhood policing: prevent crime and relentlessly pursue criminals vulnerability: be determined to protect vulnerable people victim experience: provide a first-class service to victims We are proud of our staff and proud to deliver value-for-money policing in County Durham and Darlington.

Working Hours :
Monday - Friday, 09:00 - 17:00. Flexible working applies.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Initiative