Apprentice IT Helpdesk Advisor

You will be the first point of contact for service users calling and emailing in with IT related enquiries. Delivering a professional service that promotes high customer satisfaction levels that our clients are used to and expect.

You will need to be able to recognise and prioritise tasks and take control as you may be alone in the office whilst engineers are out on site. Diagnosing and resolving incidents and escalating where necessary to the appropriate support team member, using the Incident Management and Request Fulfilment processes. Ensuring all appropriate information is gathered and documented and that high priority incidents are dealt with within the expected timescales.

There may be times when you are required to attend a client's office so the ability to drive is preferred.

Key Requirements:

Provide guidance to our clients and contractors with questions and queries in a clear and timely manner Strong organisation skills. Strong communication skills Able to use own initiative Strong IT skills Can work well in a team and can also multi-task Must be able to demonstrate a strong sense of customer focus Self-motivated and systematic Results/task orientated attention to detail and accuracy Excellent time management skills Must be able to drive and hold a full, clean licence

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Upon successful completion of the apprenticeship, there is the possibility of a full-time role available for a hard-working apprentice, and the potential to specialize in areas such as cyber security, networking, or provisioning.

Employer Description:
Founded in 2003, Kazzoo Ltd offers flexible IT support, with the backing of an experienced team. We support small and medium-sized businesses throughout Leicestershire and the East Midlands. We can facilitate as a client’s IT department, or supplement an existing IT department. In both cases, we aim to create long-term partnerships that add value through a combination of high-quality day-to-day support, with ongoing knowledgeable IT advice.

Working Hours :
Mon – 8.00am - 5.00pm Tues – Thurs 8.30am -5.00pm Fri 8.30-4.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative