Apprentice IT Service Engineer Level 3

Your responsibilities will be varied, providing 1st and some 2nd line support to all staff, contractors, and clients of Harlequins Football Club Limited. You will manage multiple tasks simultaneously, ensuring a proactive and efficient service.

The Responsibilities:

Deliver high-quality frontline IT support for all Harlequins staff and contracted third party suppliers using Harlequins IT infrastructure across a variety of operating systems used within the club. Take ownership of logging, managing, and responding to support tickets promptly ensuring timely resolution in line with defined service levels. Provide support for internal Audio Visual (AV) systems used around the club and conference facilities. Provide match day and event support when required. Creation of new user accounts, following new starter process and corresponding lever process. Provide support for new IT applications and current system updates. Maintain accurate records across all systems to ensure licensing compliance. Create and maintain procedural documentation, user guides and relevant reports. Create purchase orders for IT hardware/software. Maintain the Club’s IT Asset Register for new assets and disposals. Update the IT knowledge base and other support materials. Provide Microsoft 365 support, including Entra, Exchange, SharePoint, OneDrive, and Office, Teams. Conduct ongoing maintenance of systems to enhance operational efficiency. Ensure safe and effective use of systems by users, aligned with Club policies. Coordinate with third parties to maintain system functionality. Advise staff on accessing information and provide training on business systems. Manage and monitor the Club's mobile and telephony users

Match Day Responsibilities:

Monitor systems to meet full match day operational needs. Provide IT operational support on match days. Assist in the development of contingency plans to ensure business continuity.

Harlequins is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Training:

Apprentices will be required to attend college 1 day per week at Richmond Upon Thames College completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

Work towards gaining a full qualification Employment Rights and Responsibilities Skills, Knowledge, and Behaviours Standard and End Point Assessment

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Training Outcome:
Could lead to a permeant position upon successful completion of the apprenticeship.

Employer Description:
Founded in 1866, Harlequins is one of the most iconic rugby club’s recognised around the world and is proud to be a founding member of the RFU, boasting more Presidents than any other club, as well as a healthy dose of current and legendary Men’s and Women’s international players.As leaders of the game, we are ambitious to build on our success.  To do this we move at tempo, we are unconventional in our thinking and approach and we recognise the value that each role in the team plays in delivering success.

Working Hours :
Monday - Friday, shifts to be confirmed.

Skills:
IT skills,Communication skills,Analytical skills,Team working,Creative