Apprentice Service Support Administrator

·        Coordinating the Service Team

·        Scheduling engineers for services

·        Sending quotes to customers for work to be completed

·        Liaising with engineers, clients, sub-contractors and suppliers daily

·        Managing receipt of stock deliveries and packing up kit for engineers

·        Providing excellent levels of customer service and dealing with inbound calls

·        Dealing with customers over the phone and via email

·        Project coordination as the role develops

·        Ad hoc duties as required to support the team

These duties are not exhaustive and other duties may be required from time to time. It is also anticipated that the duties will progress over time.

Driving licence and access to own vehicle would be preferred but is not essential for the right candidate who is looking to achieve this within an agreed timescale.

Probationary period applies.  Will be required to attend monthly day release at Access Training.

Training:

Business Administrator Level 3 Apprenticeship

Training Outcome:

There is an excellent opportunity level to develop up to Service Manager within the company for the right candidate who is enthusiastic and willing to learn new skills.

Employer Description:
RayFire Services are a fire alarm service company in Newcastle. They offer maintenance, repair, design, installation and commissioning on all types of Fire Alarm and Emergency Lighting Systems from single zone conventional systems to multi-network analogue addressable systems. With their years of hands on experience and qualifications within the fire safety industry, they can offer general advice and guidance to business owners and managers throughout the region.

Working Hours :
40 hours per week Mon-Fri 8:30am-5.00pm with 30 minutes lunch.

Skills:
Communication skills,IT skills,Attention to detail,Team working,Initiative