Apprentice Customer / Sales Administrator

Handling Customer Returns in a timely manner Customer facing order progressing with the Operations Team Support in the proactive orderbook management After sales queries, such as POD’s, pricing, copies of documents Obtaining Customer feedback and sharing it with Management Assisting with greeting visitors and answering telephones Producing daily reports such as Delivery Performance and Arrears reports Issuing Customer Feedback forms and collating the data for presentation Assist with digitally filing documentation such as sales orders and production orders

Training:

Business Administrator Level 3 Apprenticeship Standard:

This is predominantly a work based programme which means that your learning will take place on the site of your employment and within your contracted working hours We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our Derby Road campus Monthly tutorials are held via Microsoft Teams

Training Outcome:
For the right candidate who successfully completes this apprenticeship, there is the opportunity to progress their career with the company

Employer Description:
Boneham and Turner Ltd are a leading manufacturer and supplier of standard and special engineering components to the UK, Europe and USA. Specialising in Drill Bushes, Dowel Pins, Locating Parts, Shims and Hydraulic Sealing Plugs. Boneham also represents a wider range of components. The Boneham brands reputation for quality and excellence has been the central factor behind the company’s success since 1918. Emphasis on precision and quality has allowed the company to be at the forefront across a wide variety of markets including; aerospace, automotive, auto sport, power generation, MOD and machine building. Overseas, Boneham’s reputation has become well known and the company’s products are being used in most, if not all Continents of the World. A sister company in the US, Boneham Metal Products Inc. has manufacturer’s reps and distributors throughout all states, operating out of a central hub in New Jersey. The company’s commitment to providing quality solutions, supported by a service that is second to none, is a philosophy that has long been associated with the Boneham family, who still own and manage the organisation.

Working Hours :
Monday - Friday, 09:00 - 17:00

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working,Initiative