MASH Customer Service Apprenticeship - Level 2

Please note these roles will be located in Newton Aycliffe. H/Q is based at Aykley Heads, Durham.

The roles will assist in providing a high level of customer service support and administration tasks within the department, working with a number of different partner agencies.

Durham Constabulary are particularly keen to receive applications from candidates who can evidence excellent communication skills and are able to demonstrate their initiative, professionalism, and the highest levels of integrity.

Customer Service Apprentices will receive appropriate training and guidance to undertake the full range of Customer Service and Administration duties which will include:

Producing general correspondence, emails, reports, and statistical information using a range of IT software packages. Receiving, sorting and distribution of mail and deliveries. Retrieving and presenting data using the Force ICT systems. Providing a customer focused service and responding to enquiries from internal and external customers including the general public. Maintaining and operating an efficient and effective record keeping and filing system, ensuring they are updated, and items stored, disposed of and retrieved when appropriate. Managing and supporting diary events, arranging, and servicing meetings. Supporting other team members and colleagues.  

A bit about you?

Demonstration of aptitude towards Customer Service and to be committed to attaining the appropriate qualifications of the apprenticeship. A basic standard of IT, literacy and numeracy skills. Ability to work on own initiative as well as part of a team. Good communication skills. A polite, confident and friendly approach. Ability to undertake a varied workload and be able to adapt and prioritise. Excellent presentation, organisation, and timekeeping skills. A diligent approach to work ethics. Understand and respect confidentiality and always abide by this. To have a respect for diversity and be committed to the principles of Equal Opportunities.

Training:
Level 2 Customer Service Practitioner Apprenticeship Standard. All training will be delivered within the workplace.

Training Outcome:

On successful completion of the apprenticeship, the right candidate will be encouraged to apply for roles within Durham Constabulary.

Employer Description:
Durham Constabulary is committed to delivering excellent policing to inspire confidence in victims and our communities around the clock: neighbourhood policing: prevent crime and relentlessly pursue criminals vulnerability: be determined to protect vulnerable people victim experience: provide a first-class service to victims We are proud of our staff and proud to deliver value-for-money policing in County Durham and Darlington.

Working Hours :
37 Hours per week - Monday to Friday- 09:00am – 17:00pm. Flexible working applies.

Skills:
Communication skills,Initiative,Basic keyboard skills,Diligent,Reliable,To be of the highest integrity,Punctual