Business Administration Apprentice

Administrative Support 

·       Assist with routine administrative tasks, including electronic data entry, filing, and document management. 

·       Provide effective diary management for the team, coordinating training and service bookings. 

·       Support the client journey by managing: 

o   Pre-course information distribution. 

o   Post-course follow-up and communications. 

·       Assist the Business Administration Manager with tasks related to the day-to-day running of the office. 

·       Monitor and maintain stock levels of stationery and other necessary resources. 

·       Undertake administrative projects as required, including supporting new business initiatives. 

Data Management 

·       Ensure accurate data entry and maintenance in CRM systems, databases, and spreadsheets; retrieve data as needed. 

·       Keep client contact information updated and ensure data accuracy. 

·       Manage client records and the database in compliance with the Data Protection Act and GDPR regulations. 

Customer Service 

·       Handle incoming calls and emails, providing prompt and professional responses. 

·       Liaise with staff, clients, and external agencies to facilitate the delivery of services. 

Finance 

·       Prepare and issue invoices, assist with payment reconciliation, and manage debt collection. 

·       Oversee finance-related communications, including purchase orders (POs) and invoice queries. 

·       Manage petty cash and ensure consumables are replenished as necessary. 

Learning and development

·        Undertake Level 3 apprenticeship training framework in Business Administration or Customer Service, in accordance with framework is most relevant to the role.

·       Attend training sessions and complete coursework required for the apprenticeship.

·       Actively seek out feedback and opportunities for growth in business administration and professional skills.

Business Administration apprentice will report to the Business Manager and will provide Relevant administrative support to the business manager.

Training:

One day per month attendance at College (optional) during term time, with regular visits from your apprenticeship Skills Coach in the workplace.

Training Outcome:

Potential for employment in Administration based roles.

Employer Description:
ECP Safeguarding, a specialist safeguarding company dedicated to empowering organisations that work with children, young people, families, and adults at risk. We partner with organisations across the statutory, public, voluntary, and private sectors, offering specialist consultancy and training services designed to meet the unique needs of those who safeguard vulnerable individuals. Our commitment to excellence ensures that every service we provide makes a meaningful, positive impact.

Working Hours :
Monday - Friday, shifts to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative