Customer Service Advisor Apprentice

Answer phone calls from drivers and customers Record accurate information Discrepancy reporting Tracking drivers Report ETAs Email communication Freshdesk                                                           

Training:

One college day training (Delivered Remotely) with Strode College.

Learning with the employers guidance.

Training Outcome:
Offer of a permanent post with employer Progression on to a level 3 qualification Customer Service Specialist Progression on to a level 3 qualification Business Administration

Employer Description:
Peter Green Chilled is a market leading provider of temperature controlled services in the UK and Europe. Our customer service team are experienced, professional and dedicated to delivering the very best customer care.We appoint dedicated account managers to handle our clients’ business on a day-to-day basis. This includes handling all enquiries, reporting functions, problem-solving, and KPI analysis.

Working Hours :
Monday to Friday 8am-5pm 1 hour unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills