Customer Service Apprentice

You will play a key role in delivering exceptional client care and ensuring the smooth operation of front-line services within a legal environment.

As part of your apprenticeship, you will work towards a Customer Service qualification, gaining the skills and knowledge necessary for a successful career in client-facing roles. You will receive on-the-job training and mentorship from experienced professionals in a legal setting.

Responsibilities

As a Customer Service Apprentice, your duties will include:

Client Interaction:

Greeting clients and visitors in a professional and friendly manner. Handling incoming calls, taking messages, and transferring calls to the appropriate team members. Responding to client enquiries via email or in person, ensuring timely and accurate information.

Administrative Support:

Scheduling appointments and maintaining an accurate diary system. Assisting with the preparation and distribution of documents, letters, and client correspondence. Ensuring client files are up-to-date and securely maintained in compliance with GDPR regulations.

Problem-Solving:

Addressing and resolving client concerns or escalating them to the appropriate person. Providing clear and concise explanations of processes to clients when required.

Team Collaboration:

Supporting solicitors and other staff with day-to-day tasks to ensure seamless client service. Contributing to team meetings and suggesting improvements to client care.

Compliance and Ethics:

Ensuring all interactions are conducted with the highest level of confidentiality and professionalism. Adhering to firm policies and industry regulations.

Training:

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Functional Skills level 1 / 2 (if required).

This apprenticeship is based in the workplace, you might have to attend college for exams.

Training Outcome:

An opportunity to progress within the Administration Department leading to a secretarial role or, alternatively, further training to pursue a career as a paralegal.

Employer Description:
Stephen Burdon Solicitors are based in Nottingham City Centre and established in 1998. We are criminal law specialists dealing with Police Station interviews, Magistrates' Court and Crown Court casework.

Working Hours :
Monday – Friday, 8.30am-5.00pm, 1 hour lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience