People Services Leadership Apprentice

Work collaboratively on all people issues, building strong relationships with Managers and Trade Union Representatives. Develop and maintain working relationships with SWR Managers Provide a proactive HR service to the business by acting as the subject matter expert on all aspects of the employee lifecycle and have an understanding of employee relations case work. Maintain HR records, updating colleague details on the HR system covering, employee onboarding and lifecycle. Ensure that employee records and associated filing is kept up to date in accordance with general data protection regulations. Support the provision of weekly and periodic management information and produce key performance indicators in accordance with ongoing and ad-hoc business needs. Assist with monitoring employee dates for returning from extended leave and complete relevant staff change process. Provide minute-taking support to Managers when required and ensure adherence to Company and statutory people management procedures. Handle conflict and sensitive HR situations professionally and confidentially. Complete leaver processes including staff changes. Attendance Procedure including weekly prompt reports and updating the HR system with any management action taken. Prepare and deliver internal presentations and reports. Assist the People Services team in maintaining the shared email inbox, answering first contact queries in a timely fashion and escalating any complex issues to the relevant team member or manager for resolution.

Training:

In addition to an excellent Apprentice Development Programme, the post holder will also be provided with role specific training and development, and CIPD as part of the qualification.

Training Outcome:

Multiple opportunities for progression on completion of the apprenticeship.

Employer Description:
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Working Hours :
Monday - Friday. Shifts TBC.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Flexibility