Practice Operations Manager

PRACTICE OPERATIONS MANAGER REQUIRED IN BERKSHIRE

A great opportunity for a Practice Operations Manager to join this well established practice in Bracknell, Berkshire.

Full time permanent position - 42.5 hours per week from 8am to 5.30pm Monday to Friday, flexibility to stay late if required for the needs of the business.

Purpose of the Job:
To liaise with the Management Team, Reception and Clinical teams to contribute to
the smooth and efficient running of the practice, as well as the sustainability and growth of the business.

Key Requirements:
- CQC Registered Manager, maintaining organising and fulfilment of the CQC compliance and ensuring that the Practice remains a safe working environment for customers and staff.

- Manage and maintain practice polices and protocols and systems in line with regulatory bodies

- Maintain standards according to GDC, CQC, HSE, NHS, LAT (Local Area Teams) where applicable and as
required

- To contribute to productive working relationships with all members of the team

- To demonstrate co-operation within all aspects of the organisation and a positive will to assist Business
Development Manager in the achievement of the vision of the business and its growth.

- Manage administration associated with ALL internal and external NHS contracts and liaise with third
parties to ensure effective delivery of service. Ensure accurate, efficient and reliable transmission of NHS DPB claims

- Ensure practice equipment used in diagnosis and treatment of customers is maintained and serviced
according to manufacturer’s guidelines

- Maintain ALL cash accounting issues

- Manage computer systems, applications and daily back-ups of server PC and ensure that remote back
up is implemented to protect security and integrity of practice data

- Maintain accurate records for practice performance, data and reports in a timely manner to Business
Development Manager

- Performing the role of the Duty Manager

- Supervise external cleaning contractors to ensure standards are maintained

-Deliver training of all staff in agreement with Business Development Manager

-Organising and running of staff meetings.

-Maintain accurate records for staff salaries and payroll, and rotas.

- HR administration - including Inductions, DBS Checks and any other relevant actions for all new and
existing employed staff

Beneficial Experience:
- CQC Compliance using Dental Compliance software
- CareStream R4
- Computer Skills including Microsoft office suite; Word, Excel, PowerPoint, Outlook to a high standard
- Management experience - minimum five years
- Worked in a Dental surgery and have knowledge of Dental treatments, prices, length of time for
appointments etc
- Worked in a MediSpa and have knowledge of MediSpa treatments, prices, length of time for
appointments etc.
- Reception skills, clinical dental skills

Personal Attributes:
- The ability to work alone and as part of a team
- High attention to detail
- Excellent leadership skills
- Excellent communication and listening skills
- Excellent time management and organisational skills
- The ability to relate well with a wide range of people
- Have a friendly manner, with excellent telephone and written English skills
- Honest, reliable and trust-worthy
- Motivated, positive and enthusiastic demeanour
- Co-operative and supportive to all colleagues