German speaking Medical Support Executive
Title: German speaking Medical Support Executive
Location: West London.
(Hybrid - 3 days in office/2 days at home)
Language Required: Fluent German
Salary: £24,000 + Benefits
Hours: 8am-4.30pm OR 9am – 5.30pm – MON to FRI
The Company Global medical assistance company that helps military personnel around the world and their families access medical care and assistance wherever they are based.
In this role you will be dealing with local hospitals and medical providers that support the business globally and any injured or unwell travellers
We are looking for a Medical Support Executive on a full time and permanent basis to join our team in London.
This individual will be working with our medical providers in Germany, France, Poland and elsewhere in Europe to maintain relationships in order to support them with the education of our services plus any claims or billing issues.
Responding to telephonic or written inquiries or complaints from providers
Supporting the Relationship Management team in country
Providing information regarding status of payment for claims submitted and dealing with all aspects of invoice/claim, reimbursement and reconciliation of claims queries from clients, within a timely and professional manner
Educating providers on the claim’s submission process, the online claims portal and assisting providers in ensuring that claims will be properly submitted and accepted for processing and timely payment
Working closely with regional operations staff to identify, trouble-shoot and resolve service provider issues
Maintaining accurate records including statistical information and client reports
Involving the Medical Department for any medical irregularity on invoices
Attending provider events and meetings - maintaining meeting minutes
Fluent in English and German, Polish or French
Have experience within a Customer Service Environment
Excellent attention to detail
High school diploma