Facilities Helpdesk Administrator

Facilities Helpdesk Administrator - Deansgate, Manchester - Global Facilities Management Organisation

CBW Staffing Solutions are working with a leading company within the facilities management industry, we are seeking a dedicated Helpdesk Administrator to provide comprehensive services to a wide range of commercial and industrial clients. As a Helpdesk Administrator, you will be the first point of contact for our clients, handling all helpdesk inquiries relating to maintenance, ensuring a smooth and efficient service.

This is a permanent position, based on site at the client's prestigious office in the Deansgate area of Manchester.

Package:
Competitive salary between £25,000 - £27,000 per annum (depending on experience) 

Core hours are Monday - Friday (40 hours per week) 

25 days annual leave plus bank holidays 

Training, development & progression opportunities

Responsibilities:
Managing and responding to incoming service requests via phone, email, and our helpdesk system

Logging and categorising service requests, assigning tasks to the appropriate teams, and tracking progress

Coordinating with internal teams and external contractors to ensure prompt resolution of issues

Monitoring and reporting on helpdesk performance, ensuring SLAs are met

Maintaining and updating helpdesk databases and documentation

Providing exceptional customer service and keeping clients informed of progress on their requests

Assisting with general administrative duties as needed within the facilities management team

Qualifications:
Previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry is highly desirable

Excellent communication skills with a strong customer service focus

Strong IT skills and experience with helpdesk software or CAFM systems

Ability to prioritise tasks, manage multiple requests, and work well under pressure

A proactive and problem-solving approach, with attention to detail

Team player with excellent organisational and time-management skills

If you are a dedicated Helpdesk Administrator, looking for a rewarding career opportunity, please apply with your full CV or contact Aaron Rutter at CBW Staffing Solutions.