Business Administration Apprenticeship

Provide exceptional service to customers at the trade counter, by phone, and via email. Identify customer needs, offer technical guidance, and upsell relevant products or solutions. Process customer quotations, orders, and returns efficiently and accurately. Build and maintain strong relationships with trade and retail customers to encourage repeat business. Maintain an up-to-date understanding of product ranges, promotions, and pricing. Assist with goods-in and goods-out processes, including checking deliveries, stocking shelves, and preparing outgoing orders. Ensure warehouse and trade counter areas are clean, safe, and well-organised. Support stock control by monitoring inventory levels and reporting shortages or discrepancies. Liaise with delivery drivers and logistics partners to ensure timely dispatch and receipt of goods. Assist in sourcing, ordering, and replenishing stock from approved suppliers. Liaise with suppliers to track orders, resolve delivery issues, and negotiate pricing where appropriate. Ensure purchase orders and supplier invoices are processed accurately and on time. Handle inbound phone and email enquiries promptly and professionally. Work closely with colleagues in sales, operations, and logistics to meet customer and company objectives. Contribute to team meetings and share feedback or improvement ideas. Support other departments as required to ensure smooth overall operations.

Training:

Weekly attendendance to a business administration class at Coventry and Warwickshire Chamber Training.

Training Outcome:
Completion of this Apprenticeship could lead to a permanent position within the business

Employer Description:
Sky Blue Fixings is based in Coventry, West Midland, a one stop shop for fixing and fastener requirements, is a family run business, established in 1998.

Working Hours :
Full-time - hours TBC

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience